We had a problem, 210,000 orders were cancelled monthly for reasons such as Customer not found, risk area and delivery address not found generating a loss of 8 million reais.

Orders that did not reach the end customer were discarded because there was no ecosystem that allowed returns to their places of origin. In line with iFood's ESG policy as a donation of food for people with social vulnerability.

Solution: The Return Route initiative consists of making it possible for an order to be returned to its place of origin if it is canceled for any of these reasons, avoiding refunds of products not perishables and reducing the incentive for fraud by couriers.

Impact: The hypothesized saving potential for just these types of cancellations was estimated at 2 million monthly.