At this point, I conducted a dynamic with the team with the aim of building a CSD Matrix and mapping together Certainties, Doubts and Assumptions around the theme and also looking into the points raised, discussing them, registering and aligning ourselves.
| CERTEZAS | DÚVIDAS | SUPOSIÇÕES |
|---|---|---|
| Currently, the order can only be returned to the point of origin; | Is it possible to differentiate the return and return value to provide transparency in the extract? | Refund policy should be implemented in some delivery service; |
| Today we already have the status of Return and Returned in the delivery history; | How would the rate entry be for the delivery person? Is differentiation necessary? | Cancellation and route generation should be linked to a single action for the agent; |
| Visually signal that we are on the return route; | Are there exceptions where the payment of the RR is not automatic? | |
| Will financial postings be made by route or by order? |
<aside> 📙 After the CSD Matrix, we moved on to the dynamics where the objective was to go through each stage of the agent's journey, mapping pains and opportunities.
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<aside> 📝 Pains and Opportunities mapped together with the opportunity of features and delivery of technical debts.
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